Home Instead is the industry’s trusted worldwide provider of in-home assistance for seniors.  Our downtown Portsmouth, New Hampshire office is looking to add a Full-Time Client Care Manager to our internal administrative team. 

This position offers the opportunity to work in an enriching environment with a collaborative, creative, and innovative team, in an entrepreneurial, growing company.  Portsmouth, NH’s convenient location off I-95 offers an added benefit for anyone looking for a reverse commute!

OUR IDEAL CANDIDATE WILL:

• Hold a bachelor’s degree in Business Administration or a related field.
• Have 5+ years’ experience working in Healthcare Administration.
• Thrive in intellectually stimulating environments.
• Have an aptitude for improving processes and finding efficiencies in everyday tasks.
• View challenging experiences as growth opportunities.
• Demonstrate a history of regularly utilizing creative problem-solving skills.
• Work well with team members, while exemplifying effective leadership skills.
• Be able to multi-task, adapting to daily changes, prioritizing tasks, and meeting deadlines.
• Understand the power of words, demonstrating excellent written and verbal communication skills.

PRIMARY JOB RESPONSIBILITIES INCLUDE:

• Managing and resolving any client care issues, ensuring ongoing client and CAREGiver satisfaction and safety, increasing retention.
• Communicating with understanding, building rapport with clients and CAREGivers, while successfully resolving problems to completion.
• Identifying, managing, and tracking opportunities to cultivate existing client schedules/services based on need.
• Managing and tracking client hospitalizations, communicating with hospital and rehabilitation staff, client family members, and internal team members to ensure smooth and timely transition home.
• Monitoring CAREGiver performance, providing reeducation as needed, as well as scheduling and completing CAREGiver Performance Reviews.
• Overseeing the scheduling and completion of Quality Assurance visits and client evaluations, ensuring ongoing compliance with state regulations and company standards.

ADDITIONAL REQUIREMENTS:

• Full time availability: Monday – Friday 8am-4:30pm, with the ability to extend hours later, if required, to ensure all tasks are completed.
• Experience with Microsoft Office, including Excel and Outlook.
• All employees must participate in criminal and motor vehicle background checks, as well as urine drug screens.

If the above requirements and descriptions are a match for you, we encourage you email your resume and cover letter to [email protected], fax to 603-433-5655, or visit our website to apply online at www.homeinstead.com/531.

Each Home Instead franchise is independently owned and operated.  Please note, this job listing is for our PORTSMOUTH, NH location.